Returns, cancellation and delivery

Who this applies to

• Individual consumers (buying for purposes outside a trade or profession): Consumer Protection Law No. 6502 and the Distance Contracts Regulation apply. Your statutory rights are never reduced by this page.
• Business customers (companies, public bodies, buyers acting for trade or profession): the statutory right of withdrawal for consumers does not apply. The terms on this page apply by contract, together with the Turkish Commercial Code. A different term in the written quote or contract prevails.

Standard products from stock: 14 days

NXTIONSTAR panels and modules that are available from stock and are not made to a customer's own specification can be returned or exchanged within 14 days of delivery.

• Individual consumers: you may withdraw from the contract without giving a reason within 14 days from the day you receive the goods (Distance Contracts Regulation, Art. 9). Send the withdrawal notice in writing to arled@arledscreen.com and send the goods back within 14 days of the notice (Art. 13).
• Business customers: send a written request to arled@arledscreen.com within 14 days of delivery. The return or exchange is carried out after ARLEDSCREEN confirms it in writing.
• Condition of the goods: unused, undamaged, in the original packaging and complete with accessories and documents. Individual consumers are responsible only for loss of value caused by use beyond what is needed to inspect the goods (Art. 13).
• Return shipping: for individual consumers, if the goods are returned with the carrier named by ARLEDSCREEN, the return freight is paid by ARLEDSCREEN; if another carrier is used, freight is paid by the customer. For business customers, return freight is paid by the customer, except for damaged, wrong or incomplete goods.
• Refund: all payments received (including delivery cost, where applicable, for individual consumers) are refunded by the same payment method used for the order, within 14 days. For individual consumers this period starts when the goods are handed to the return carrier named by ARLEDSCREEN (Art. 12); for business customers, when the returned goods reach ARLEDSCREEN and are checked.

Made-to-order products

Systems and panels produced to the size, pixel pitch and technical specification agreed in the written quote are made to the customer's own request. For individual consumers, the right of withdrawal does not apply to such goods (Distance Contracts Regulation, Art. 15(1)(b)), unless the written quote states otherwise. Returns and exchanges of made-to-order goods follow the written agreement made after the site survey. Final price, quantity and delivery date are confirmed in the written quote.

Cancellation before production

Send the cancellation request in writing to arled@arledscreen.com. The start of production is stated in ARLEDSCREEN's written order confirmation. If the cancellation reaches us before production starts, the amount paid is refunded by the same payment method within 14 days of the date the cancellation notice reaches us.

Cancellation after production starts

A cancellation after production has started is accepted only by written agreement. In that case part of the amount paid may be refunded; the refunded share is determined in writing after deducting the production, material and preparation costs already incurred.

Damaged, wrong or missing items

Please check the shipment on delivery. Report damaged, wrong or missing items in writing, with photos, to arled@arledscreen.com within 3 days of delivery. For damaged, wrong or incomplete goods the shipping cost of the return and the replacement is paid by ARLEDSCREEN. For individual consumers this reporting period does not limit the statutory rights for defective goods under Law No. 6502; for business customers the inspection and notice rules of the Turkish Commercial Code for commercial sales also apply.

Warranty and service

ARLEDSCREEN products carry a 2-year warranty and 5 years of free technical service. Products are CE certified. The statutory rights of individual consumers for defective goods remain unaffected.

Delivery

• Delivery time: 3–21 days of preparation plus 1–14 days of shipping. The date for your project is stated in the written quote.
• We ship to Europe, the Middle East and the Balkans.
• Shipping and installation are not included in the panel price; they are quoted separately.
• Payment is accepted in TL, USD, EUR and other currencies; instalments are available. The payment plan is stated in the written quote.

Contact

ARLEDSCREEN
Merkez Mah. Tuna Sok. No:17 Kat:1 İşyeri No:3
34245 Gaziosmanpaşa / İstanbul
Phone: +90 530 507 88 34
Email: arled@arledscreen.com